A chain of healthcare clinics in Malaysia sought to improve its operational efficiency and patient care by harnessing the power of data analytics.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
The client faced various operational challenges:
Patient Management: Managing patient appointments and treatment schedules was becoming increasingly complex, leading to longer waiting times and administrative overhead.
Resource Allocation: Proper allocation of medical staff and resources for different clinics was a complex task that often led to underutilization or overburdening of staff.
Patient Satisfaction: Patient satisfaction levels were declining due to longer wait times and difficulties in accessing medical records.
What did
SynergyTech IT Solution do
SynergyTech IT Solutions was engaged to implement a data analytics solution to address these challenges.
Data Integration: SynergyTech integrated data from various sources, including electronic health records (EHRs), appointment systems, and patient feedback.
Predictive Analytics: Advanced predictive analytics models were developed to forecast patient volumes, enabling efficient staff allocation.
Appointment Optimization: An automated appointment optimization system was implemented to minimize wait times and improve patient scheduling.
Real-time Dashboards: Real-time dashboards were created to monitor patient flow and clinic operations, enabling immediate interventions when needed.
Patient Portals: Secure patient portals were introduced, allowing patients to access their records, schedule appointments, and provide feedback.
The Results
- Efficient Resource Allocation
- Reduced Wait Times
- Enhanced Patient Experience
- Improved Operational Efficiency
- Cost Saving
- Enhanced Reputation
